CASE STUDIES
Auto-IT
Client Overview
Auto-IT is a leading Australian-based provider of dealer management software systems (DMS) tailored for retail dealerships across the automotive, trucking, agriculture, and construction industries. With over 40 years of expertise, Auto-IT is one of Australasia’s largest DMS providers, serving clients in Australia, New Zealand, the USA, Canada, Southeast Asia, Africa, Fiji, and Mexico. The company is renowned for its innovative solutions, seamless OEM integrations, and commitment to customer support.
In recent years, Auto-IT has focused on developing mobile and browser-based applications that improve operational efficiencies across sales, admin, service, parts, marketing, and management. Their solutions streamline workflows, enhance data accuracy, and help dealerships achieve better customer outcomes.
The Need for Reliable National Vehicle Data
Auto-IT sought to enhance its service offerings by integrating reliable, real-time vehicle data into their workflows. This would allow their customers - dealerships across various industries - to:
-
Access up-to-date vehicle information.
-
Automate workflows in service departments.
-
Improve operational efficiency and reduce risks, such as servicing unregistered vehicles.
Auto-IT searched for a partner capable of delivering accurate national vehicle data via a modern API.
Criteria for Selecting a Data Provider
Auto-IT’s ideal partner needed to meet stringent criteria:
-
Comprehensive National Coverage: The provider had to cover all Australian states and territories, ensuring consistent service for Auto-IT’s Australian customers.
-
Exceptional Reliability: The data service had to be available 24/7, with exceptional uptime and minimal outages.
-
Up-to-date Vehicle Data: The provider needed to demonstrate access to the most recent and accurate vehicle data.
-
Deep Expertise: A thorough understanding of vehicle data, including potential anomalies, was essential to ensure data accuracy and reliability.
-
Modern API Integration: The provider needed a fast, easy-to-integrate API built with the latest technologies and a competent test environment.
The Solution
After thorough due diligence, Auto-IT identified InfoAgent as the clear choice. InfoAgent stood out in the market due to its ability to exceed all of Auto-IT’s requirements and its proven track record of market-leading innovation.
Why InfoAgent Was the Clear Choice
-
Comprehensive Coverage: InfoAgent’s service included data from all Australian states and territories, ensuring seamless functionality for Auto-IT’s diverse customer base.
-
Reliability and Uptime: InfoAgent’s API demonstrated exceptional reliability, operating 24/7 with 99.99% uptime.
-
Accurate, Up-to-date Data: InfoAgent’s vehicle data was always current, helping Auto-IT’s customers avoid issues related to outdated information.
-
Expertise in Vehicle Data: InfoAgent showcased a deep understanding of vehicle data and its complexities, providing confidence in their ability to handle anomalies effectively.
-
Modern API: InfoAgent’s API was fast, modern, and easy to integrate. It featured robust documentation and a fully capable test environment, streamlining the implementation process.
Integration Success
With InfoAgent’s support, Auto-IT delivered a streamlined workflow for its customers’ service departments. Key improvements included:
-
Enhanced Repair Order Accuracy: Vehicle data was automatically included on repair orders, reducing manual input errors.
-
Proactive Customer Alerts: Service departments could identify unregistered vehicles before the day of repair and notify customers promptly, helping to avoid compliance issues.
-
Seamless Integration Process: InfoAgent’s team provided exceptional support during the integration process, ensuring a smooth journey to a production-ready service.
Auto-IT’s partnership with InfoAgent has been transformative, allowing them to deliver an enhanced, modern service to their customers. InfoAgent’s comprehensive data coverage, reliability, expertise, and advanced API made them the perfect partner to meet Auto-IT’s needs. By integrating InfoAgent’s vehicle data solutions, Auto-IT has improved workflows and customer experiences and de-risked its business operations, reinforcing its position as a leader in dealer management systems.
"Integrating InfoAgent’s vehicle data API has been a game-changer for our clients. Our customers’ service departments now operate more efficiently, reducing errors and ensuring compliance effortlessly. The seamless integration process and ongoing support from InfoAgent have made this a truly transformative partnership”.